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POLicies & procedures

ARRIVAL

  • Please arrive 15 minutes prior to class! Sometimes, we have to lock the front door if we are the only one in the building and instructing the class. If you have not arrived to the studio by your scheduled class time, there is always a chance the door may be locked because class has started and the instructor had to start his or her class for those who arrived on time. Thank you for your understanding. Please always call the studio if you are running late for class so we can make a plan if necessary.

Cancellation and no show Policies

  • If you pre-registered for a class and LATE CANCEL (cancel within 24 HOURS of the class start time) the following penalties will be assessed:

    • Membership holders: $15 fee

    • Credit holders (classes, sauna, and scans): $15 fee and your credit is returned to your account for a future reservation booking

  • If you NO-SHOW for a class that you pre-registered for, the following penalties will be assessed:

    • Membership holders: $25 fee

    • Credit holders (classes, sauna, and scans): $25 fee and your credit is returned to your account for a future reservation booking

EXPIRATION DATES

  • Every credit purchased has an expiration date assigned (classes, sauna, and scans). These dates cannot be extended for any reason as our class management software does not allow us to extend passes or reactivate them after they expire. The expiration periods are as follows:

    • 1 credit: 1-month expiration

    • 5 credits: 2-month expiration

    • 10 credits: 3-month expiration

waitlist

  • Do not fear the waitlist! Our classes typically fill up quickly so don’t be afraid to get on the waitlist!

  • If you’ve been added to the class from the waitlist you will receive an email and/or text up to 1 hour prior to the class start time (please make sure you have the applicable notifications set up in your Elite Nation Wellness App to receive emails and text!)

  • If you are on the waitlist and know that you will not be able to make the class, please remove yourself from the waitlist so that others may have the chance to get into class.

  • All of the above studio policies for late cancels and no show fees apply to those on the waitlist. This means, if you are on the waitlist within 24 hours of class starting and get off of the waitlist and added to class and decide to cancel, you will be charged the $15 late cancel fee.

Our policies exist so that we can better serve our amazing community. Thank you for your understanding!